In Central Hudson Gas & Electric Corp v. Public Service Comm., the New York utility commission ruled that electric utilities could not advertise to promote the use of electricity. The Supreme Court held that the regulation:
a. failed the "strict construction" test that applies to all First Amendment issues b. failed the four-part analysis that applies to commercial speech restrictions
c. passed the four-part analysis that applies to commercial speech restrictions
d. passed the "strict construction" test that applies to all First Amendment issues e. passed the test concerning impact on interstate commerce
b
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Chapter 3 Review ? Planning is an important part of the communication process. Taking the time to plan and prepare your messages will ensure that your professional messages are targeted appropriately for the audience and the purpose of the message. Review what you have learned in this chapter by completing the following questions. Read the scenario, and then answer the corresponding question
Lorraine is a division manager for a consumer products manufacturing company. Lorraine's company has not weathered a recent recession very well. Due to the company's hardships, Lorraine's division is facing a 10 percent budget cut. To avoid eliminating positions, Lorraine would like to convince her employees to take a voluntary 3 percent pay cut. The purpose of Lorraine's message regarding the layoffs is to __________. A. build goodwill with her employees to maintain morale B. eliminate the least productive employees C. persuade the employees to accept a voluntary pay cut Fill in the blank(s) with correct word
If a customer is yelling at a CSR, it is acceptable for the CSR to respond in kind.
Answer the following statement true (T) or false (F)
Which of the following broad topics is NOT identified as an area to be established as good corporate governance practice by the Organization for Economic Cooperation and Development (OECD)?
A) protect the rights of shareholders B) disclosure and transparency C) the proper role of stakeholders in the governance of the firm D) All of the above should be a concern of good corporate governance.
Structured analysis is the process of discovering discrepancies between two or more sets of data-flow diagrams or discrepancies within a single DFD
Indicate whether the statement is true or false