An insurance broker legally represents the insurance consumer
Indicate whether the statement is true or false
TRUE
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A retail firm with high personnel turnover should consider the canned sales presentation
Indicate whether the statement is true or false
As a part of a downsizing initiative, Richmond and Sons fired an employee before his employment contract lapsed. Is the employee responsible for mitigating damages? Explain.
What will be an ideal response?
Jay owns a duplex that he leases to Kit and Leo. Jay may sell the duplex A) to any party at any time
B) only after the lease expires and Kit and Leo move out. C) only with Kit and Leo's permission. D) only to Kit and Leo.
You have gotten quite a few complaints recently from unhappy clients, among them the following: One customer feels that the salesperson was not transparent about contractual issues; another client feels like he was taken advantage of because English is his second language; and a third client feels like he was pressured into a purchase without having sufficient time to try out the product. You want to emphasize to your sales team the importance of upholding the ethical business practices that are characteristic of your company. What can you do to encourage honesty and ethical behavior?
a. ?encourage salespeople to report ethics violations to you b. ?screen new applicants for the way in which they deal with ethical issues c. ?set the proper example of ethical business practices d. ?establish reasonable customer expectations e. ?arrange for an ethics and diversity training workshop