Many companies institute formal _____________ to reflect the increased focus on CR.
a. organizational changes
b. market changes
c. strategies
d. communications
a. organizational changes
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A particularly important purpose of retail-oriented promotions is:
A) to create awareness about the product. B) to obtain feedback about the product from the customers. C) to gain or maintain distribution. D) to identify additional features required to improve the product.
Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than, equal to, or worse than the standard for each behavior?
A. Mixed-standard scale B. Forced-choice method C. Behaviorally anchored rating scale D. Behavior observation scale
Under the Fair Debt Collection Practices Act (FDCPA), a debt collector
A) can continue collection efforts until you pay off your debts in total. B) must give you a written notice describing your debt in detail and what to do if you feel you do not owe the debt. C) cannot use abusive tactics to force you to pay a debt, but can contact your employer and seek his/her help. D) is permitted all forms of communication with you until the debt is resolved.
An arbitrator's award is based on:
a. application of law to the evidence presented b. his personal feelings about the case c. the presentations of the parties involved d. the cooperativeness of the parties involved e. none of the other choices are correct