What are the key components of Xerox's Lean Six Sigma?
The key components of Xerox's Lean Six Sigma are as follows:
1 . Performance excellence process
• Supports clearer, simpler alignment of corporate direction to individual objectives
• Emphasizes ongoing inspection/assessment of business priorities
• Clear links to market trends, benchmarking, and Lean Six Sigma
• Supports a simplified "Baldrige-type" business assessment model
2 . DMAIC (define, measure, analyze, improve, control) process
• Based on industry-proven Six Sigma approach with speed and focus
• Four steps support improvement projects, set goals
• Used to proactively capture opportunities or solve problems
• Full set of lean and Six Sigma tools
3 . Market trends and benchmarking
• Reinforces market focus and encourages external view
• Disciplined approach to benchmarking
• Establishes a common four-step approach to benchmarking
• Encourages all employees to be aware of changing markets
• Strong linkage to performance excellence process and DMAIC
4 . Behaviors and leadership
• Reinforces customer focus
• Expands interactive skills to include more team effectiveness
• Promotes faster decision making and introduces new meeting tool
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