In a service blueprint, the two layers the customer is involved with are the ________ and the ________
Fill in the blank with the appropriate word.
Answer: customer action; onstage activities
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Which of the following is a difference between product departmentalization and matrix departmentalization?
A. Unlike organizations with product departmentalization, organizations with matrix departmentalization follow unity of command. B. Unlike organizations with product departmentalization, organizations with matrix departmentalization use two or more forms of departmentalization together. C. Unlike product departmentalization, matrix departmentalization allows managers to specialize in one area of expertise. D. Unlike product departmentalization, matrix departmentalization makes it easier for top managers to assess work-unit performance.
Skunk works are thought by some to be an important way to foster innovativeness within large corporations, yet others argue that they are a sign that the corporation lacks innovativeness
Which of the following statements best summarizes arguments in favor of using skunk works to promote innovation? a. They protect imaginative individuals from corporate bureaucracy that might hamper innovativeness. b. They allow individual creativity to flourish within the normal operating climate. c. They are "orphanages" that separate creativity from the corporate hierarchy. d. They address the underlying, systemic reasons that large corporations lack innovativeness. e. Skunk works are the best way to allow a brick-and-mortar company to compete in an on-line world.
Elite Brands Company uses standard costs for its manufacturing division
Standards specify 0.1 direct labor hours per unit of product. At the beginning of the year, the static budget for variable overhead costs included the following data: Production volume 6,000 units Budgeted variable overhead costs $13,500 Budgeted direct labor hours 610 hours At the end of the year, actual data were as follows: Production volume 4,100 units Actual variable overhead costs $15,200 Actual direct labor hours 505 hours How much is the standard cost per direct labor hour for variable overhead? A) $22.13 per direct labor hour B) $32.93 per direct labor hour C) $26.73 per direct labor hour D) $24.92 per direct labor hour
If a U.S. non-profit makes a large gift to an Israeli agency, how is it handled in the balance of payments?
What will be an ideal response?