Service quality depends on who provides them, when and where they are provided, and to whom they are provided. Thus, services are highly ________
A) inseparable
B) tangible
C) variable
D) perishable
E) intangible
C
You might also like to view...
Which of the following would be an example of “stewardship” as described by the 1994 interfaith declaration?
a. a coworker admitting to an unethical interaction with a customer b. a CEO approving purchase of a technology that would help reduce pollution c. a manager implementing sanctions against a department that violated the company’s code of ethics d. a customer reporting a corporate seller to the Better Business Bureau
For an organization to succeed, every department or functional area must work independently to be most effective.
Answer the following statement true (T) or false (F)
Kalil is a new CEO at a company that he discovers has very little in the way of proactive antidiscrimination policies and procedures. What is a monetary reason for him to implement such procedures?
a. less cost from dealing with claims and litigation b. the ability to hire more workers who have lower salaries c. to save money on costly ethics training workshops d. to gain more federal grant money for employees with disabilities
The design engineer's preliminary estimate of a product's design, production, and distribution costs is $1,550 per unit. Market research shows potential customers are willing to pay up to $1,989 for the product. If the desired profit is 40 percent of target cost, should the company make the product?
A) No, the market price only allows for a 28% profit at this cost. B) Yes, with only slight modifications to cost. C) Yes, the desired costs and profit are right on target. D) Yes, the market price will allow for a profit that exceeds the target.