The number of phone calls coming into a switchboard in the next five minutes will either be 0, 1, or 2. The probabilities are the same for each of these (1/3)
If X is the number of calls arriving in a five-minute time period, what is the mean of X?
A) 1/3
B) 2/3
C) 1
D) 4/3
E) None of the above
C
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A retailer with a relatively large trading area and higher than average profitability is most likely to have which type of store location?
a. saturated b. understored c. overstored d. oversaturated
How would you classify a leader who has certain rights and privileges that allow him or her to reward or discipline employees?
a. Formal b. Official c. Informal d. Authorized
What is speech analytics?
A. The analysis of unstructured data to find trends and patterns in words and sentences. B. The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. C. The analysis of unstructured data associated with websites to identify consumer behavior and website navigation. D. The analysis of text flowing across the Internet, including unstructured text from blogs and messages.
The Panama Jack Company utilizes a special strategy to sell its ECO-shirt line. Its basic promotional tool is the discount. These discounts offered to middlemen for performing certain channel activities are referred to as ____ discounts.
A. trade B. cumulative C. noncumulative D. push E. intermediary