What are the actions to be taken by a salesperson when a product is unsatisfactory?
What will be an ideal response?
Some possible settlements when a product is unsatisfactory are the following:
1) Replace the product without cost to the customer.
2) Replace the product and share the costs with the customer.
3) Instruct the customer on how to proceed with a claim against a third party.
4) Send the product to the factory for a decision.
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If demand is highly responsive to a change in price, we say the demand is ________
A) variable B) inelastic C) value-based D) elastic E) fixed
Answer the following statements true (T) or false (F)
1. The Fitbit and Apple Watch illustrate the characteristic of new media as always evolving. 2. Your identity is now fixed and based on tradition. 3. The domain name included in your e-mail address is reflective of the service provider, profession, or affiliation you have to others. 4. New media theory is important because it helps to understand the impact of technology on human relationships. 5. A screen name may be formed through someone’s writing in a newsgroup or a cartoon character he or she created as an image of his or herself.
Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.
Answer the following statement true (T) or false (F)
For both profit and nonprofit service firms, the first step toward success in the global marketplace is determining the nature of the company's core products
Indicate whether the statement is true or false a. True b. False