When health care facilities strive to improve client satisfaction, what should be the area of primary focus?
a. Holistic client care
b. Caring nursing staff
c. Expert care providers
d. State-of-the-art technology
A
As institutions look to improve client satisfaction, creating healthy and caring work environments will promote caring practices by nursing staff.
Holistic client care represents quality client care, and research suggests that client satisfaction is primarily influenced by the client's perception caring nursing staff.
Expert care represents a quality of care.
State-of-the-art technology represents a quality of care.
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