The ultimate goal of delivering superior customer service is to increase brand recognition.
Answer the following statement true (T) or false (F)
False
The ultimate goal of delivering superior customer service is to increase brand loyalty. Customers will usually remain loyal to a company or brand if they feel they receive more value from that company's goods and services than they do from its competitors. Offering superior customer service goes a long way toward ensuring that the company's customers will stay loyal.
You might also like to view...
What are some examples of situational factors that can be used to segment business markets?
What will be an ideal response?
Reliability refers to the degree to which data measure what you intend to measure
Indicate whether the statement is true or false
Ashley Corporation uses a process-cost accounting system. The company adds direct materials and direct labor at the start of its production process; overhead cost is incurred evenly throughout manufacturing. The firm has no beginning work-in-process inventory; its ending work in process is 40% complete. Which of the following sets of percentages would be used to calculate the correct number of equivalent units in the ending work-in-process inventory?
A. Materials, 100%; labor 40%; overhead cost, 40%. B. Materials, 40%; labor, 40%; overhead cost, 100%. C. Materials, 40%; labor, 40%; overhead cost, 60%. D. Materials, 100%; labor, 100%; overhead cost, 40%. E. Materials, 100%; labor, 100%; overhead cost, 100%.
Classify the following laws according to their sources: a. Internal Revenue Code b. Judicial interpretation of rent statute c. Interstate Land Sales Full Disclosure Act d. Uniform Partnership Act e. Broker licensing provisions