Answer the following statements true (T) or false (F)
1. New technologies aim to give guests more of what they want, need, and expect from a service organization.
2. The front and back of the house operations do not need to communicate that much in hospitality and service organizations because they are independent of one another.
3. POS systems have complicated the communication between front and back of the house employees.
4. Some POS systems can be accessed from anywhere around the world.
1. True
2. False
3. False
4. True
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A) By using references from Wikipedia B) Through surveys C) By using reputable sources D) Using personal interviews E) At the library
On which financial statement will Income Summary be shown?
A) Statement of Owner's Equity B) Balance Sheet C) Income Statement D) No financial statement
Behavioral effects of stress include ________.
a. metabolism changes b. job dissatisfaction c. absenteeism d. procrastination
Jonas, a marketing professional who reports to you, believes that he is capable of meeting his $1 million sales goal this year (expectancy). And he would truly value the $10,000 bonus (valence) that he might earn as a result. In the past, your company has failed to pay out promised rewards. Therefore, in accordance with the expectancy theory, he is concerned-and hence demotivated-that
A. his bonus will not be sufficient to meet his financial commitments (instrumentality). B. the company will not follow through on its commitment to provide a bonus (instrumentality). C. his sales goal will be increased next year as a result of this year's success (instrumentality). D. he will significantly exceed his sales goal (instrumentality). E. he will run into problems later in the year, resulting in a sales shortfall (instrumentality).