Research supporting ____ theory found that maintenance factors can lead to employees feeling not satisfied and motivator factors can lead to employees feeling satisfied.
a. McClelland’s achievement
b. Herzberg’s
c. Reinforcement
d. Expectancy
b. Herzberg’s
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Glynnis, an employee, received an e-mail from an angry client about a certain product. Although it was not Glynnis's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Glynnis's company?
A. "Shoot the messenger" management exists, implying a lack of control. B. Employees are unclear about what needs to be achieved. C. The firm's expectations are not established in writing. D. Key data are not measured and reported in a timely manner. E. Reviews are not held periodically.
Dispatching rules are typically judged by four effectiveness criteria: average completion time, utilization, average number of jobs in the system, and average job lateness
Indicate whether the statement is true or false
Which of the following is the person or group that legitimizes the change caused by an IT project?
A) the sponsor B) the change agent C) the target D) None of the above
The method of moving averages is used to:
a. take away short term seasonal variation b. reduce random variation c. leave the combined trend and cyclical movement d. All of these choices are true.