Which of the following statements about retail store personnel is true?
A) The presence of knowledgeable sales personnel is generally unimportant to shoppers.
B) Shoppers tend to rate the quality of service they receive from sales personnel as low.
C) The turnover rate among sales personnel is low.
D) Superior customer service is rarely seen as a competitive advantage.
E) Store personnel are unrelated to a store's image.
B
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Refer to the selected data provided for Bloom's Garden Center. Which of the following would result from a horizontal analysis of Bloom's income statement?
A) Cost of goods sold is 50% of net sales for 2012. B) Gross profit is 50% of net sales for 2012. C) Cost of goods sold increased $20,000 or 11.1% during 2012. D) Inventory decreased $5,000 or 25% during 2011.
When conducting business in China, one must realize that individualism is highly prized.
Answer the following statement true (T) or false (F)
Under Title VII of the Civil Rights Act, most private firms are required to adopt affirmative action policies.?
Indicate whether the statement is true or false
In sales, elevating the goal means
a. trying to make a bigger sale. b. striving to get a promotion. c. developing customer relationships. d. none of the above