Two technicians are discussing wrenches. Technician A says that fingers should be wrapped around the handle of an open-end wrench if the wrench needs to be pushed toward an obstruction. Technician B says that an open-end wrench holds a bolt head better than a box-end wrench. Who is correct?

A. A only
B. B only
C. Both A and B
D. Neither A nor B


Answer: D

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Telephone scripts may contain information that can help customers. An examples of information that may be used in a telephone script includes:

A. Incorporating a special service offer message B. Providing the name of the service facility C. Stating who is answering the phone D. All of the above

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The Southern Milk Processing Plant receives an average of 2,150 pounds of milk daily from Field’s Dairy 25 miles away. The milk averages 3.75 percent protein for which they pay Field’s $17.75 per cwt less a deduction of 1.2 percent for hauling.

a. What did Field’s Dairy receive per week (7 days)? b. What did Field’s Dairy receive for the milk per year (365 days)?

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In a process called ____________________, grain is separated from the rest of the plant materials

Fill in the blank(s) with the appropriate word(s).

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The highest USDA grade for table eggs is ________ quality

A. B+ B. A+ C. AA

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