Answer the following statements true (T) or false (F)

Question

1. The RATER scale enables customers to rate the quality of manufactured goods along five dimensions. 
2. On her first visit to a new doctor's office, Melanie noted the fine furniture in the lobby and the crisp white coats that each of the staff wore. She was judging the tangibles dimension of the RATER scale. 
3. Twice daily, factory workers at Teller Copperworks select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in benchmarking. 
4. Reduced cycle time means a reduction in steps in a work process.

Answer 1

1. FALSE
The RATER scale enables customers to rate the quality of a service along the five dimensions of reliability, assurance, tangibles, empathy, and responsiveness (abbreviated RATER), each on a scale from 1 (for very poor) to 10 (for very good).
2. TRUE
The RATER scale enables customers to rate the quality of a service along the five dimensions of reliability, assurance, tangibles, empathy, and responsiveness (abbreviated RATER), each on a scale from 1 (for very poor) to 10 (for very good). The dimension known as tangibles pertains to judging physical facilities, equipment, and the appearance of personnel.
3. FALSE
Benchmarking is a process by which a company compares its performance with the best practices of high-performing organizations. The question is describing statistical process control.
4. TRUE
Reduced cycle time is the reduction in steps in a work process, such as fewer authorization steps required to grant a contract to a supplier.