Which of the following social skills do many executives find challenging to acquire?
A. being a good listener
B. being a good motivator
C. having a large network in place
D. having empathy for subordinates
Answer: A
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What mechanism is used to convey to managers the standards by which their performance will be measured?
a. the responsibility report b. the scheduled report c. the budget d. all of the above
Many University of Florida students, fans, and others view themselves part of "Gator Nation," the name of the ________ given to supporters of the University of Florida's educational and athletic programs.
A. aspiration group B. market segment C. social class D. VALS type E. brand community
Which of the following is true of a branch office of a multinational corporation?
A) Branch offices cannot be setup in foreign countries. B) Branch offices are considered separate legal entities. C) There is no liability shield between the corporation and the branch office. D) The corporation is not liable for the torts committed by personnel of the branch office.
The act of knowing what people want, how they behave, what they think, and how they feel is referred to by which of the following terms?
a. customer identification b. needs assessment c. empathy d. observation