A product that has new packaging, different features and updated designs and functions is a
A. new-to-the-market product.
B. remanufactured product.
C. product-line extension.
D. revamped product.
E. new-category entry.
Answer: D
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The lock on a hotel door is fixed by John the Facilities Engineer at the request of Mary the Front Desk Manager prior to a guest arriving. In the system design process this would belong to which part of the flowchart?
a. physical evidence b. onstage contact employee action c. backstage contact employee action d. support process
In the Maslow hierarchy of needs, those needs that are represented by the need for achievement, status, prestige, and self-respect are referred to as ________ needs.
A. physiological B. social C. personal D. safety E. self-actualization
Give an example of a metaphor used to communicate a firm's value proposition
What will be an ideal response?
The ___________________________________ feature allows you to enter additional contacts from the same company without rekeying the company name, address, and telephone number
Fill in the blank(s) with correct word