Name the four different types of seating arrangements discussed in the text and indicate when each is most appropriate.
What will be an ideal response?
Seating arrangements should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
• Fan-type seating-trainees can easily switch from listening to practicing in groups
• Classroom-type seating-appropriate when lecture and audiovisual presentations are the primary training methods
• Conference-type seating-appropriate for total groups discussions (with no small-group interaction)
• Horseshoe type-seating-appropriate for both presentation and total-group instruction
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Linda is developing a survey questionnaire. She wants to avoid potential sources of threats to validity and reliability of the survey instrument, and she is trying to make a research-based decision (aka, evidence-based practice). Which one of the following is NOT an evidence-based practice?
a. Do not include both positively- and negatively-worded items in the survey. b. Offer an ‘I don’t know’ or ‘Not applicable’ option when using the Likert scale. c. Use a 4-point Likert scale when needing to use interval scale data. d. Omit a midpoint when respondents are unfamiliar with the survey topic.
Day-to-day manager–employee interactions are based on which type of power?
a. connection b. coercive c. referent d. legitimate
Which of the following is not a form of on-the-job training:
a. in-house training course b. mentoring c. coaching d. work shadowing
When preparing a claim message for which the answer is in question, you should
a. use a deductive sequence. b. use the first-person pronoun throughout. c. always provide a comfortable way for the receiver to say "no." d. suggest benefits the receiver will derive from complying.