Cecilia is a training and development manager who has been asked by a professor to speak to her class about careers in training. However, since she is currently conducting an important staff development program, her schedule is very busy and she must refuse the invitation. What would be the best way to end her message declining the request?

a. Again, I am very flattered by your request.
b. I apologize that I am so busy right now, but perhaps next semester I can speak to your class.
c. I'll call you if I have a change in schedule that would accommodate your timeframe.
d. My training assistant, David Freel, has extensive experience and would enjoy speaking to your class. Please feel free to contact him at 469-8000.


D

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Holly had an idea for improving the process of recording invoices. When she told her boss about her idea, he told her it was a good idea but the department would stick with the old system. When she asked why they could not change to the new system, her boss would only say, “We have always done it this way and it makes sense to us.” This is an example of the ______ level of culture.

A. behavior B. values and beliefs C. assumptions D. objective

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Group and team level analysis are important for organizational behavior because ______.

A. an individual can encourage a group or team to perform highly in the workplace B. a group or team can encourage a group or team member to perform at their best C. the organizational culture can encourage high levels of individual performance D. an individual can discourage a group or team to perform highly in the workplace

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Which of the following is a concise word?

A) Subsequent. B) Endeavor. C) Expect. D) Presently. E) None of the above.

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The philosophy of law can also be referred to as:

A) due process. B) equal protection. C) Magna Carta. D) jurisprudence.

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