Which of the following is not one of the strategies for improving service productivity?
A) self-service
B) automation
C) scheduling
D) separation
E) mass customization
E
You might also like to view...
All of the following are dimensions of emotional intelligence EXCEPT:
A. social skills. B. self-motivation skills. C. the ability to manage one's emotions and impulses. D. the cognitive and behavioral skills that result from repeated experience and reasoning. E. empathy.
Two components of problem awareness are _____
a. information search and purchase behavior b. commercial and noncommercial cues c. recognition of shortage and recognition of unfulfilled desire d. physical risk and social risk
A trade show is an industry- or company-sponsored event in which booths are set up for the dissemination of information about offerings to members of a channel.
Answer the following statement true (T) or false (F)
The elegance criterion for voice systems requires that they should be simple to understand, apply to a broad range of issues, and allow for a definitive response.
Answer the following statement true (T) or false (F)