A persuasive speech must actuate, convince or entertain an audience
Indicate whether the statement is true or false
FALSE
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On-demand options such as cable pay-per-view programs and streaming video are examples of asynchronous communication.?
a. True b. False
When false information is added to journalistic accounts, as in the Cantrell case, this falls into the kind of false-light situation called
a. distortion b. embellishment c. fictionalization d. None of the above
Speakers should limit text to key words and phraseswhen using computer-generated presentation aids
Indicate whether the statement is true or false
Select the objective from the list below that would be measurable:
a. At the end of the training session, trainees will appreciate the value of using good customer service skills. b. At the end of the training session, trainees will understand how to use effective customer service skills. c. At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls. d. At the end of the training session, trainees will itemize customer service skills.