The showmanship approach involves the use of demonstrations in opening presentations.
Answer the following statement true (T) or false (F)
True
The showmanship approach involves doing something unusual to catch the prospect's attention and interest. The method involves the use of a demonstration.
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Organizations such as the International Council of Customer Service Organizations (ICCSO) work to help develop and promote service and professional excellence standards throughout the world.
Answer the following statement true (T) or false (F)
Answer the following statements true (T) or false (F)
1. Harvard professor D. Quinn Mills predicts that management will move away from an emphasis on competition to a strategy based on knowledge sharing. 2. Leaders benefit most from a relatively low degree of compliance among their followers. 3. If you are nervous in a job interview, it is best that you admit it. 4. Poor communication between staff and managers has a financial cost to organizations.
People who tend to be pessimistic often exhibit positive attitudes
Indicate whether the statement is true or false
When responding to customer concerns, you should only respond in those areas in which you are qualified
Indicate whether the statement is true or false