Refer to the ICD-10-CM Official Guidelines I.C.13.a, which states: Most of the codes within Chapter ________ have site and laterality designations.
A. 14
B. 13
C. 12
D. 11
Answer: B
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Which of the following is the best method of communicating with an emotionally disturbed patient?
A) Ignore statements that are irrelevant to the situation. B) Tell the patient you understand how he feels. C) Explain that you are concerned with the patient's welfare. D) Agree with everything the patient says.
Gloves are worn for three important reasons. What is one of them?
What will be an ideal response?
Insurance investigators are hired to:
A. lead the investigation. B. determine the number of fatalities. C. determine cause and amount of loss. D. gather information about the people involved.
Communication problems that lead to medical errors include all of the following except ____.
A. mislabeled laboratory orders B. mishandled patient messages C. unreadable information in a patient's record D. misfiled paper records E. improper telephone etiquette