Which label consists of less intense and more generalized feelings not directed at a specific object or person?
A. mood
B. affects
C. instinct
D. emotions
A. mood
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In a short essay, discuss the difference between laboratory and field experimentation
What will be an ideal response?
When developing a questionnaire, the following guidelines: 1. use positive and negative statements, 2. avoid implicit alternatives, and 3 . avoid leading questions, are used when ________
A) arranging questions in proper order B) choosing question wording C) designing questions to overcome the respondent's inability to answer D) determining the content of individual questions
Use metric abbreviations only when the metric unit follows _______________
a. a pattern b. another unit c. a complete sentence d. a number
Examples of preparing customers for service encounters include all of the following EXCEPT ____________
a. printing dress code requests on invitations b. sending reminders of dental appointments c. printing guidelines on customer cards d. billing customers for services rendered e. all of the above are examples of preparing customers for service encounters