Business ____________________ are necessary when a permanent record is required; confidentiality is paramount; formality and sensitivity are essential; or a persuasive, well-considered presentation is important
Fill in the blank(s) with correct word
letters
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Good salespeople show they are happy a grievance has been brought to their attention.
Answer the following statement true (T) or false (F)
Manufacturers that add online channels may avoid alienating retailers or other intermediaries by offering different brands or products through online channels than in stores
Indicate whether the statement is true or false
Identify the correct statement about the importance of salespeople and selling.
A. Salespeople are responsible for keeping existing products in the marketplace, but have little to do with the success of new products. B. Salespeople have a direct impact on the opening of new businesses and whether that business is successful. C. Only the legal profession generates more revenue in our economy than the selling profession. D. Salespeople are responsible for the success of new products, but have little to do with keeping existing products in the marketplace. E. Only the medical profession generates more revenue in our economy than the selling profession.
Which research group labeled task behaviors “initiating structure”?
A. Ohio State studies B. Michigan studies C. Blake and Mouton D. Stogdill and Zacaro