When dealing with an irate customer that wants to get things off their chest which type of question should you start the conversation with? Explain your answer
What will be an ideal response?
Open. This allows the customer to tell her/his story and sometimes he just wants for someone to listen. If the customer just rambles it may be necessary for you to use closed questions to get the needed information to fix the problem.
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How has plant and animal breeding been modified?
What will be an ideal response?
Two technicians are discussing disc brake rotor service. Technician A says that the inner races (bearing cups) should be removed from the rotor before it is mounted on the lathe. Technician B says that a non-directional finish on the rotor surfaces can be obtained by using sandpaper. Which technician is correct?
A) Technician A only B) Technician B only C) Both Technicians A and B D) Neither Technician A nor B
A brownout occurs ___________
a. When the entire electrical system is completely lost b. When more electricity is produced than can be utilized. c. When the voltage on the electrical grid falls 8% to 12% lower than its rated level.
Which description best describes heat transfer by convection ?
A. A cooking pot heated on an electric stove element. B. Heat rising from a baseboard heater. C. Heat from the sun. D. All of the above.