A nurse manager wishes to use a model of job performance to help match employees and tasks to achieve the greatest effectiveness. What should the manager do first?

Question

1. Evaluate each employee's educational and experiential background.
2. Establish, in writing, the expectations of each task.
3. Consider how much variation from standard is acceptable.
4. Review unit statistics for incidents, errors, and accidents.

Answer 1

2
Rationale 1: This evaluation is not the first step of this process.
Rationale 2: In order to know which employee can do the task, a description of how the task looks when it is done correctly must be established.
Rationale 3: Variation from standard cannot be assessed until the acceptable standard is established.
Rationale 4: Using a job performance model focuses on specific individuals, not unit wide statistics.
Global Rationale: