Which of the following is a guideline for effective workplace communication?
a. The office is a shared zone; treat it as if everything is your territory.
b. Avoid touching, except when shaking hands.
c. Treat those politely who deserve it or are superior to you.
d. Use the same grammar and abbreviations used in electronic communication.
Answer: b
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A company manager sends an invitation to a business colleague asking him to visit his company's offices during work hours
The visit was restricted to a single day, during which the manager stopped his work and guided the visitor through the facilities. He explained the company's mode of operations and demonstrated quality control. Which type of event was conducted by the company manager? a) Open house b) Convention c) Trade show d) Banquet
Alice was going through a tough time and could not pay her credit card bills. She called the credit card company, explained her situation, and asked them to waive the late fees
The company would not waive the charges, stating that it was against their policy. Alice decided to close her account. What caused the company to lose a customer? a) Robotis b) Coldness c) Apathy d) Proximity
Also known as communication apprehension, performance anxiety and stage fright.
Group members generated a list of potential solutions to the problem and during the evaluation of these ideas, Ripp spoke up, “It seems like we’re veering away from the real problem. Could somebody remind us of our problem analysis, so we can determine if we’re still on the right track?” By saying this, Ripp was
A) showing that he has come prepared. B) helping the group to manage conflict. C) introducing conflict into the group process. D) helping the group summarize its progress.