When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Quality best describes which characteristic?
a. Quality is a measurement of the product produced.
b. Quality is the value of the service.
c. Quality is the outcome provided when the best people are providing the best service.
d. Quality is a characteristic of the service.
ANS: C
Quality represents the outcome of the care being provided by the best people in an institution with the best service. The other characteristics can be a definition of the term Quality but do not apply when used as a CSF.
You might also like to view...
The nurse is caring for a client in the ICU who is experiencing shock. The nurse notes that the client appears to be confused and is not sleeping well. What should the nurse do to help this client?
1. Keep the lights on to orient the client. 2. Plan care so that there is someone in the room every hour. 3. Encourage family members to sit at the bedside and touch the client. 4. Ask the physician for sleeping pills.
A client presents with elevations in triiodothyronine (T3) and thyroxine (T4) and with normal thyroid-stimulating hormone (TSH) levels. Which is the nurse's priority intervention?
a. Administer levothyroxine (Synthroid). b. Administer propranolol (Inderal). c. Monitor the apical pulse. d. Assess for Trousseau's sign.
During a prenatal visit, the nurse is teaching a pregnant client about sources of complete protein. Identify the food with the highest amount of this nutrient
a. Two boiled eggs b. 1 cup whole-grain cereal c. 1 cup red beans d. One fried chicken leg
Which statement best describes the relationship between the student nurse assigned to a hospital unit for clinical experience and the unit staff?
a. The student is under direct supervision of the nurse manager of the unit at all times. b. Students are on the clinical unit to give service to the hospital as they care for patients. c. The student applies classroom learning under the supervision of faculty members during clinical training. d. Practical nursing students form a nursing team of their own and are not a part of the larger unit team.