Which of the following is not a characteristic of a successful incentive pay plan?
A. Clear goals
B. Regular communication with employees about the incentive plan
C. Realistic goals
D. Complex and comprehensive rules
E. Consistency with the organization's existing goals
D. Complex and comprehensive rules
Five keys to a successful incentive-pay plan are: simplicity, clear goals, realistic goals, consistency with organization's present goals, and regular communication with employees.
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According to your textbook, a rational economic model of decision making would assume that _____________.
a. All other things being constant, people would choose the cheapest way of doing things b. All other things being constant, people would choose the most expensive way of doing things c. People would rather steal than pay d. None of the above
The most widely used report format for communication within an organization is the letter report
Indicate whether the statement is true or false
The inclusive workplace emphasizes the same ideas as traditional diversity policies and programs but targets a ______ of diversity.
a. wider scope b. narrower scope c. revolutionary scope d. conservative scope
Which of the following best presents the bad news in a message refusing a customer's claim?
A) We are sorry that we cannot give you a full refund for your DVD player. B) Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund. C) The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player. D) Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.