A population has a mean of 53 and a standard deviation of 21 . A sample of 49 observations will be taken. The probability that the sample mean will be greater than 57.95 is
a. 0
b. .0495
c. .4505
d. .9505
b
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The difference between what a guest expects and what the organization delivers is known as a ______.
a. service gap b. service slack c. service failure d. service recovery
Which do you think is more important when writing a proposal, benefits, or objections?
What will be an ideal response?
Which of the following sentences is most effective in de-emphasizing the bad news?
A) Although cash refunds are not offered, you can exchange resalable merchandise. B) Although you can exchange returned merchandise, cash refunds are not available. C) Because we only exchange merchandise, it is impossible for you to receive a cash refund. D) Because of our exchange policy, you may not receive a cash refund.
Some group boycotts are illegal per se while others are subject to the rule of reason
a. True b. False Indicate whether the statement is true or false