The first step to improve credibility is to ____.

A. inspire confidence
B. be warm, charming, and likeable
C. thoroughly research and prepare for the speech
D. assess your speaking image
E. None of these answers are correct.


Answer: D

Communication & Mass Media

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America Online provided subscription Internet access to proprietary content in a business model called a(n) __________

Fill in the blank with correct word

Communication & Mass Media

Considering the ethics of speech delivery, a speaker should do all of the following EXCEPT

a. use language sensitively. b. use visual aids carefully. c. assume the audience knows little about his/her topic. d. respect and adhere to time limits.

Communication & Mass Media

The “face” you show to others

a. reflected appraisal b. significant other c. cognitive conservatism d. presenting self e. perceived self

Communication & Mass Media

Socially acceptable norms regarding the expression of emotion are referred to as ___________

a. emotional contagion b. display rules c. emotional labor d. strategic emotionality

Communication & Mass Media