Which of the following is an example of image differentiation?
A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard.
B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.
B
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A detailed quarterly plan that states how many units of product each salesperson on the team needs to sell per month is an example of a(n) ________
A) business plan B) financial plan C) strategic plan D) functional plan E) operational plan
Most swap dealers arrange swaps so that each firm that is a party to the transaction knows who the counterparty is
Indicate whether the statement is true or false.
The labor yield variance is actual total hours at:
A. standard mix times standard labor rates less standard total hours at standard mix times standard labor rates. B. actual mix times actual labor rates less actual total hours at actual mix times standard labor rates. C. actual mix times standard labor rates less actual total hours at standard mix times standard labor rates. D. actual mix times standard labor rates less standard total hours at standard mix times standard labor rates.
A human resource _____ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization.
Fill in the blank(s) with the appropriate word(s).