The “REAL BOSS” in the service delivery experience is ______.
a. the guest
b. the front-line employee
c. the general manager
d. the owner of the organization
a. the guest
You might also like to view...
Flair, a women's magazine, features an ad for Elvira watches. Flair, being a specific carrier within a medium category, is known as a
A. distribution channel. B. conduit. C. mobile channel. D. transit channel. E. media vehicle.
Rene owns four small businesses. Rene spends the following number of hours this year working in those businesses: Business A, 105 hours; Business B, 130 hours; Business C, 120 hours; Business D, 99 hours. Which of the following statements is correct?
A. Businesses A, B, and C are significant participation activities. B. Businesses A, B, C, and D are all significant participation activities. C. Businesses A, B, and C are material participation activities. D. Both businesses A, B, and C are material participation activities and businesses A, B, and C are significant participation activities are correct.
Which of the following is true of a deductively organized message?
A. It uses a buffer or goodwill opening to soften the approach and the reader's reception. B. It starts with a direct introduction followed by a brief overview of the contents of the message. C. It starts with an explanation and details followed by the main idea of the message. D. It announces the purpose of the message from the sender's perspective.
A portfolio is composed of two stocks, A and B. Stock A has a standard deviation of return of 35%, while stock B has a standard deviation of return of 15%. The correlation coefficient between the returns on A and B is .45. Stock A comprises 40% of the portfolio, while stock B comprises 60% of the portfolio. The standard deviation of the return on this portfolio is _________.
A. 23% B. 19.76% C. 18.45% D. 17.67%