Which of the following is one of the most basic and important activities of CRM?
A. Segmenting customers
B. Cross-selling customers
C. Increasing churn
D. Finding customers
Answer: A
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________ are on sale this week at James's Sporting Goods and Recreation
A) Basket balls B) Basketballs C) Basket-balls
Issues such as product lines, promotional communications, and pricing are all delineated in the _____
a. statement of qualification b. article of incorporation c. marketing plan d. financial statement
You are under a(n) ________ if you think there is a perfect correlation between what you say and what people hear.
A. misconception B. hallucination C. delusion D. spell E. illusion
Internet marketers must develop ________ to build strong relationships with customers to ensure loyalty.
A. Consumer testimonials B. Consumer trust C. Consumer segmentation D. Market segmentation