The purpose of capacity control is ______.

a. to achieve as balanced a workload as possible among the various work centers
b. to ensure there is no shortage or surplus of inventory
c. to ensure there is no stock out or excess of finished goods
d. to ensure excess capacity is productively used and not wasted


a. to achieve as balanced a workload as possible among the various work centers

Business

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When taking the direct approach in dealing with bad news, what is the last element of the message?

A) Clarifying and restating a similar situation will never happen again B) Putting the news in context to soften it C) Apologizing for the news D) Assuming responsibility for the mistake E) Announcing how the problem will be fixed, or prevented, in the future

Business

Information created by others, often published in print or on the Web is known as ________

A) secondary data B) structured content C) microcontent D) metadata

Business

Because scripted speeches restrict eye contact with the audience,

a. they should be avoided altogether by business speakers. b. they should be selected only for particular situations, such as when an exact time constraint is applied. c. they are recommended when the speaker is self-conscious. d. they should be used only when visual aids are available.

Business

Volvo ended its mechanistic approach—where people worked separately on a production line, specializing in one task—by creating a new design in which a group of highly skilled employees worked together to assemble the cars using a collection of parts. As a result, people no longer felt like they were “machines” and became more motivated, productive, and effective. Volvo was used in the textbook to describe which organizational development intervention?

a. Sociotechnical system design b. Task-technology c. Quality of worklife d. People-focused

Business