Unrest on the nursing unit has progressed to moral outrage among the nursing staff. Which statement, made by the nurse manager to the chief nursing officer, indicates an understanding of this issue?
1. "We may experience turnover in staff positions if this tension continues."
2. "This will be a good opportunity to get rid of the unit trouble-makers."
3. "I am going to try to divert this energy by asking the nurses to help rewrite the policy and procedures manual."
4. "I think we need to hire some more unlicensed personnel to shift the direct patient care work off the registered nurses."
1
Rationale: Moral outrage on a nursing unit may increase turnover as nurses resign to rid themselves of stress. This is not a good time to focus on getting rid of anyone. Moral energy takes maximum energy, and it is not a good time to ask the nurses to take on new responsibilities. Most nurses get into the profession because they like to care for patients, so asking nurses to stop caring for patients and start managing more unlicensed personnel will not decrease stress.
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