The “you” attitude does not ______.
A. anticipate questions
B. stress reader benefits
C. emphasize negatives
D. use the words you, your, or yours
C. emphasize negatives
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As a defensive climate element, strategy involves which of the following?
A) manipulation, tricks, or a planned script B) judgment, blame, and criticism C) empathy, control, and neutrality D) superiority, evaluation, and certainty
The component of revenue that is addressed when a company offers a frequent shopper award is:
a. frequency b. selling price c. selling process d. customers
Which of the following is an example of a job design technique?
A. Job enlargement B. Job realization C. Job creation D. Job equity E. Job expectancy
Which of the following is included in the last step in the order-to-cash process?
A. shipping B. pick and pack C. payment D. billing