The ability to speak and listen effectively can mean the difference between succeeding and failing in a job
Indicate whether the statement is true or false.
Answer: T
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Which one of the responses below is not an aggressive trait as defined by Infante?
a. Assertiveness. b. Neuroticism. c. Hostility. d. Argumentativeness.
How one sees the world, as influenced by the social, political, and cultural experiences that frame and mark her/him refers to which of the following terms?
A. Rituals B. Perceptions C. Interpretations D. Identities
Which of the following is NOT one of the guidelines for effective apologies?
A) Admit wrongdoing. B) Justify your behavior by mentioning that everyone does it or that others have done worse. C) Avoid excuses. D) Give assurance that it will not happen again.
Persuasion is the process of changing or reinforcing the listeners' attitudes, beliefs, values, or behavior
Indicate whether the statement is true or false