Engaging agency staff in the evaluation process requires educating which of the following groups about the intended use of the evaluation?
a. Colleagues
b. Clients
c. Funders
d. Board members
a. Colleagues
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____________ are mechanisms that agencies use to organize existing information in a format that is more conducive to addressing questions about service effectiveness.
a. Quality assurance systems b. Administrative management systems c. Ongoing monitoring systems d. Client management systems
The agenda-building process refers to:
A) Processes by which certain issues gain the serious attention of decision makers. B) Processes to shape the agendas of committee meeting in legislatures. C) A series of actions directed toward change. D) Well-positioned arguments for or against a specific piece of legislation.
The cornerstone of helping is
a. communication skills b. rapport c. the helping relationship d. the clients
Increased trust and openness in the relationship can result from effectively reflecting feeling and immediacy
Indicate whether the statement is true or false