BigFive Inc. has been known for its excellent customer service since its start more than 40 years ago. The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality. How does BigFive's selection process contribute to the company's high performance?
A. BigFive's selection process avoids the use of psychological testing.
B. BigFive focuses on outcomes that can be defined in specific terms.
C. BigFive can benefit from the use of teamwork and employee empowerment.
D. BigFive's employees have more technical skills than competitors' employees have.
E. BigFive's employees not only know how to do their work but also are enthusiastic and committed.
Answer: E
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