In Susan’s role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____
a. emotion labor
b. burnout
c. emotional exhaustion
d. depersonalization
Answer: a
Communication & Mass Media
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a. direct credibility. b. secondary credibility. c. indirect credibility. d. that resulting from competence.
Communication & Mass Media
Bracketing involves interrupting in order to get clarification during conflict
Indicate whether the statement is true or false
Communication & Mass Media
The two types of testimony are expert and prestige.
A.True B.False
Communication & Mass Media
A ____ can be thought of as a three-dimensional circle.
A. parallelogram B. sphere C. cylinder D. prism
Communication & Mass Media