Please review each pair of a question and a response scale presented below. Which pair needs to be revised to better match the question and the response scale (i.e., either the question or the response scale needs to be revised)?
a.Are you satisfied with the quality of the customer service you received?
___ Strongly disagree
___ Disagree
___ Neutral
___ Agree
___ Strongly agree
b.While completing this job task, how often do you have to ask someone for assistance?
___ Never
___ Seldom
___ Sometimes
___ Often
___ Always
c.Would you recommend this workshop to your colleagues?
___ Yes
___ No
d.How confident are you incompleting the report?
___ Not confident at all
___ Barely confident
___ Somewhat confident
___ Very confident
a.Are you satisfied with the quality of the customer service you received?
___ Strongly disagree
___ Disagree
___ Neutral
___ Agree
___ Strongly agree
If you want to use the question “Are you satisfied with...” the response scale should be Yes or No. In order to use the Likert scale (SD, D, N, A, SD), you should use a statement (i.e., I am satisfied with the quality of the customer service I received), instead of a question such as “Are you satisfied with the quality of the customer service you received?”
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