Which of the following statements is true of joint ventures?
A. They reduce the possibilities of trust and commitment.
B. They enable the exchange of both tacit and explicit knowledge.
C. They are characterized by single reporting lines.
D. They cannot entail long negotiations.
Answer: B
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The ______ a group is, the ______ the quality of the decision.
A. more diverse; lower B. larger; lower C. more confident; higher D. more knowledgeable; lower E. more creative, lower
Which of the following is TRUE of the use of ethics assist lines today?
a. Users of ethics assist lines typically just report incidents rather than receive assistance. b. About half of fortune 500 companies now employ an ethics assist line. c. Most organizations call them “ethics hotlines” instead of assist lines. d. Many small organizations contract out to third party services for an ethics assist line.
Which of the following statements about communications and the service marketing triangle is true?
A. All communications methods that relate to the service marketing triangle are either verbal or print B. Interactive marketing communications are exemplified by vertical and horizontal communications C. Service encounters are an example of internal marketing D. External marketing communications include advertising, public relations, personal selling and sales promotions E. The sides of the service marketing triangle are customers, providers and the company
Planning should begin at the top, with a plan for the organization as a whole.
Answer the following statement true (T) or false (F)