Answer the following statements true (T) or false (F)

Question

1. During the refreezing stage of Lewin's change model, managers should model the change themselves, as well as coach employees and reinforce the desired behaviors.
2. Kotter's change step of anchoring new approaches in the culture corresponds to refreezing in Lewin's model.
3. Kotter's research reveals that management of organizational change is more essential than leadership throughout it.
4. OD focuses specifically on the technology aspects of change.

Answer 1

1. TRUE
Managers can assist the refreezing by encouraging employees to exhibit the new change and then, through additional coaching and modeling, by reinforcing the employees in the desired change.
2. TRUE
Kotter's step 8, corresponding to refreezing, is to anchor new approaches in the organization's culture.
3. FALSE
Kotter's research reveals that successful organizational change is 70%-90% leadership and only 10%-30% management. Senior managers are thus advised to focus on leading rather than on managing change.
4. FALSE
OD focuses specifically on people in the change process. Organization development (OD) is a set of techniques for implementing planned change to make people and organizations more effective.