How are competing for employees and competing for customers similar?
What will be an ideal response?
Employees and customers want similar things from service firms. Both want value and satisfaction. Employees want high pay and an enjoyable work experience and customers want fair price and an enjoyable consumption experience. Both are interrelated in that satisfied employees are more likely to produce satisfied customers. Attracting and retaining both employees and customers is based on marketing, promotions, and image. Firms must project a positive image in the community through advertising to be able to attract great employees and great customers. Retaining both requires attention to the needs of each.
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An operations management intern has been hired and will review and suggest enhancements to contracts with a firm’s suppliers. The intern is involved in which process?
a. Demand management b. Customer service management c. Manufacturing flow management d. Supplier relationship management
Which of the following is one of the global entry strategies?
A. direct investment B. countertrade C. infrastructure development D. offshoring E. trade agreements
If either the principal or the agent petitions for bankruptcy, the agency is not usually terminated
Indicate whether the statement is true or false
A person other than the owner of an instrument cannot be entitled to enforce it
Indicate whether the statement is true or false