‘Emotional labor’ is about
A. Work that workers feel passionate about
B. Feeling sympathy with co-workers performing roles they don’t like
C. ‘Faking’ emotions to please customers and others
D. Dealing with conflicts of social identity
E. Having the role of providing services to clients who are emotionally distressed
C. ‘Faking’ emotions to please customers and others
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Successful people are willing to do whatever it takes to reach their ____________________
Fill in the blank(s) with correct word
Glasser recommends that teachers say, to misbehaving students:
A. "Make sure it doesn't happen again." B. "I'm not interested in punishing you." C. "Why did you make that choice?" D. "Leave my classroom immediately."
A benefit of direct instruction is that it:
a. works well for higher-level objectives. b. is based upon a social constructivist model of instruction. c. works well with both high- and low-ability students d. is suited for social science and literature classes.
A normal distribution is best described as _____.
a. standardized b. bell-shaped and symmetrical c. positively skewed d. a raw score