Most people prefer either a "fight" or a "flight" approach when dealing with new situations.
Answer the following statement true (T) or false (F)
True
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A cruise liner traveling to the Caribbean islands, Mexico, and the East Coast of the United States was stranded due to an engine malfunction midway through the trip. The passengers had to undergo the ordeal for two days
The reputation of the cruise liner was at stake as this was the third such incident. What damage control technique should cruise liner's public relations department use in this situation? a) Issue a prepared statement to mitigate the effects of the crisis b) Hold a press conference to shift the blame on others c) Provide free trips to the affected passengers d) Be non-committal unless the media makes it an issue
Self-enhancement (efforts to boost your own image) and other-enhancement (efforts to boost a target
person's image) are forms of A) self-fulfilling prophecy. B) impression management. C) communication masking. D) perception management. E) rhetorical markers.
A question-answer order is a type of __________ of organization
a. speech-centered pattern b. sequential pattern c. topical order d. audience-centered pattern
Personal testimony is a statement by a speaker, whereas expert testimony is a statement by someone
other than the speaker. Indicate whether the statement is true or false