How can an organization protect itself against discrimination and unjust dismissal lawsuits?
A. The organization should use a single rater to rate all the employees.
B. The requirements for job success should be clearly communicated to employees.
C. The organization should provide a review of all top performance ratings by senior managers.
D. The organization should dismiss poor performers.
E. Performance measures should evaluate personal traits.
Answer: B
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Which of the following employees would NOT be considered a customer-contact employee?
a. Front desk agent at a hotel b. Flight attendant at an airline c. Chef at a restaurant d. Bus driver with a tour company
Identify a true statement about the stakeholder theory.
A. It holds that a firm's financial goals must be balanced against, and perhaps even overridden by, environmental considerations. B. It suggests that the long-term financial well-being of every firm is directly tied to questions of how the firm both affects and is affected by the natural environment. C. It suggests that firms should fully integrate economic and social goals by bringing social responsibilities into the core of their business model. D. It argues that the narrow economic model fails both as an accurate descriptive and as a reasonable normative account of business management.
Preparing presale objectives, developing a presale presentation plan, and providing outstanding customer service are the three parts of:
A) the customer alliance B) the presale approach C) the presentation plan D) the presentation strategy E) the follow up
How does the National Labor Relations Board (NLRB) ensure that employees will not be coerced in their choice of a bargaining representative or in choosing not to be represented by a union?
What will be an ideal response?