Cost of quality training is a component of ______.
a. internal failure costs
b. external failure costs
c. appraisal costs
d. prevention costs
d. prevention costs
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The chief executives of Swiss Swatch Group and Japanese Canon would like to:
A) outsource all of the manufacturing units overseas in order to save money. B) outsource a majority of the manufacturing functions overseas. C) retain a majority, if not all, of the manufacturing in their home country. D) establish "call centers" in developing countries in order to save labor costs. E) outsource a full line of new products only.
A clothing retailer realizes that its customers desire the latest clothing designs and accordingly maintains selection. Which criteria for evaluating retail segments is seen in this example?
A. Identifiable B. Actionable C. Accessible D. Flexible E. Market size
Many retailers no longer require a customer signature for credit and debit card transactions under a certain amount. For the employees of those retailers, this is a form of ______.
a. job rotation b. job enrichment c. job simplification d. job enlargement
In reality, most businesses generally use ______.
A. a combination of forward and backward scheduling B. forward scheduling only C. backward scheduling only D. advanced scheduling